Zappos: The Online Shoe Retailer Promoting Customer AND Employee Happiness

Welcome to the rather wacky world of Zappos.com. It’s an online shoe and merchandise company where “business as usual” is anything but.

At a time when many retailers are struggling, Zappos (derived from the Spanish word for shoes, zapatos) is thriving, thanks in part to a unique company culture – and its 36-year-old CEO, Tony Hsieh.

“Our whole belief is that everyone’s a little weird somehow,” said Hsieh, “and so it’s really more just a fun way of saying that we really want people’s true personalities to shine in the workplace.”

Tony Hsieh so believes he’s learned how to create both passion and profits that he’s outlined his philosophy in the book “Delivering Happiness: A Path to Profits, Passion, and Purpose” (Business Plus).

Source: CBS

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